Lovli Skincare is an Australian based business (ABN 526 534 53751) and committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
We collect your Personal Information for the primary purpose of providing our services to you, to monitor or improve the quality and standard of service provided to you or other consumers by our website and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Information we collect
Non-personally Identifiable Information: As a visitor to our Site, you can engage in many activities without providing any personal information. We do, however, collect and aggregate information indicating, among other things, which pages were visited, the order in which they were visited, and which hyperlinks were "clicked" with. Such information is not linked to any personally identifiable information. The non-personally identifiable information we collect helps us identify the most popular areas of our site and determine the effectiveness of our promotional activities.
Personally, Identifiable Information: On our website, you can order products, register for information, make requests, enter contests, vote in polls or otherwise express an opinion, subscribe to one of our services, such as our online newsletters, or participate in one of our online forums or communities. The types of personally identifiable information that may be collected at these pages include: name, address, e-mail address, telephone number, credit card information, and information about your interests in and use of various products, and services. We use your information to better understand your needs and to provide you with better service.
Sensitive Information: Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Our store, lovliskincare.com, is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
Cookies are text files that store some information on your computer's hard drive and allow our systems to recognise your browser. Cookies collect information like IP addresses, operating systems and browser software, but they do not collect any personal information.
We occasionally provide the opportunity for visitors to supply their email address for the purpose of receiving information or enter a competition, or to be a part of our VIP sales and launches. These email addresses will only be used for this purpose and will never be shared with unaffiliated third parties. In addition, where applicable, we will follow all local requirements, such as allowing you to opt in before receiving unsolicited contact.
We also provide you with the opportunity to receive information from us, which may be of interest to you, including information relating to new products offered on the website. We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us by email, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.
Third party websites:
We may disclose the information you provide to it on our website to third parties who provide services on or to our website, to verify your information, authenticate payments and process orders. We may disclose certain financial and other information you provide to us, to third parties that provide credit reporting, payment or order fulfillment services, that such disclosure is necessary to comply with applicable laws, a subpoena or other legal process. We may disclose such information as is necessary to identify, contact or bring legal action against a person or entity who may be violating our Terms and Conditions, or who may be causing injury to, or interfering with, other users of the website.
Online ordering security:
We have implemented security measures to protect the personal information you provide to us against unauthorized access and use. Credit card numbers are not kept on the website. Transactions conducted on the website are protected by an SSL encrypting system. However, please be aware that no data transmission over the internet is 100% secure and any information disclosed online can potentially be collected and used by persons other than the intended recipient.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your personal information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Lovli Skincare will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.